Center Parcs enthusiasts are expressing frustration following the announcement of a revision to the holiday park’s refund policy. Starting this October, guests must now cancel spa or activity bookings at least seven days in advance to receive a full refund, as opposed to the previous policy of a 12-hour cancellation window. A 50% cancellation fee will be imposed for cancellations made with less than seven days’ notice. Center Parcs, which operates five locations in the UK, advertises half-term breaks from £799 and summer school holiday bookings from £949 on its official website.
The alteration in refund policy has garnered negative feedback from customers. Many have taken to social media to voice their discontent, with one individual stating, “This change seems unjust. We will opt to book activities upon arrival.” Another remarked, “This is unacceptable. We will likely reduce our activity bookings, if not abstain altogether.” A third commenter expressed disappointment, citing the already high pricing at the venue.
Responding to the backlash, a Center Parcs spokesperson clarified that the policy adjustment applies to activity and Aqua Sana Forest Spa bookings for guests arriving from October 12, 2026, onwards. Under the new guidelines, guests have the flexibility to modify or cancel their bookings up to seven days before the scheduled start time for a full refund. Cancellations within the seven-day window will incur a 50% cancellation fee. The spokesperson emphasized that the updated policy aims to establish a clear deadline for cancellations, reducing last-minute cancellations and ensuring optimal utilization of spaces for popular activities and spa experiences.
In other news, Center Parcs is preparing to inaugurate its inaugural resort in Scotland in the summer of 2029, a development anticipated to create 1,200 employment opportunities. The new site is projected to boost tourism in the region by 38%, contributing £87 million annually to the Scottish economy. During a visit to the site, First Minister John Swinney emphasized the significance of economic growth reaching all corners of Scotland, with a focus on reducing regional disparities and fostering opportunities for young individuals, as 30% of the new jobs are earmarked for individuals aged 16 to 24. Swinney expressed enthusiasm for the project and its impact on regional development, highlighting the planting of new trees at the site and the forthcoming resort opening in 2029.